At Home Try On Service Terms and Conditions

1. Service Overview

  • The At Home Try On service allows you to try designer dresses in the comfort of your home. Each dress is available for $25, which is credited towards the purchase of a full-price dress (excludes sale items).

2. Delivery and Return Policy

  • Delivery: Dresses are securely packaged and shipped via Australia Post. A prepaid return label and packaging are included.
  • Return Deadline: Dresses must be returned in their original condition on Day 7 of the try on period. Use the provided prepaid label to post the dresses back.
  • Late Returns: A daily late fee of $5 per dress applies. If dresses are not returned within 30 days and no contact has been made, a fee equal to 150% of the retail price will be charged to the payment method on file.

3. Damage Policy

  • Minor wear is acceptable; however, significant damage, stains, or odours requiring repair/cleaning will incur additional charges.
  • Customers will receive a detailed invoice before any additional charges are processed.

4. Try On Usage

  • Dresses are strictly for try on purposes only. They may not be worn for events or activities.
  • All dresses are inspected upon return. Evidence of excessive wear, such as stains, odors, damage, or alterations, will be treated as misuse.
  • Should misuse be identified, Allure & Grace reserves the right to charge for professional cleaning, repairs, or, in extreme cases, the full retail value of the dress if it is deemed unfit for future try-ons.

5. Credit Toward Purchase

  • The $25 fee per dress is credited towards your final purchase of a full-price dress.
  • Credits are valid for 60 days after the dresses have been returned.
  • Credits do not apply to sale items, samples, or shipping fees.

6. Payment and Security

  • A valid credit card is required to secure the try on order.
  • For security, Allure & Grace recommends taking a photo of the return package with the tracking number.

7. Fit Guide and Tape Measure

  • Each order includes a complimentary fit guide and tape measure to help you find the perfect fit.

8. Customer Responsibility

  • Customers are responsible for ensuring dresses are returned on time and in proper condition.
  • Communication is required if delays or issues arise during the try on period.

9. Policy Updates

  • Allure & Grace reserves the right to update these terms. The latest version will always be available on our website.

10. Disclaimer

  • By purchasing the At Home Try On service, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

For any further questions, contact us at info@allureandgrace.com.au

Thank you for choosing Allure & Grace’s At Home Try-On service.

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